Who needs a corporate portal and why?

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A corporate portal is a service for providing company employees with access to internal work and business information, something like a social network, only within one separate organization.

The portals grew out of corporate sites, where news and information for staff were posted, documents were formed and stored, there was a communication forum for employees and managers of various ranks. Access to such a site was strictly limited.

In the process of development, initially uncomplicated sites were equipped with functions that allow using the site as a space for common work.

Collecting information about business processes

The corporate portal is a center that unites many applications that allow you to collect information about any processes in the organization - production, personnel and others.

Portal advantages:

• Access to data stored on the company's network.
• Personalization for the requirements of each employee.
• Ability to work with applications simultaneously.
• Possibility of platform interaction via API with third-party applications.

The set of basic functions has already been worked out and approved by users, time-tested, so it is practically the same for all corporate portals:

o Communications based on instant messengers, chats, news feed, own telephony, etc.
o Working with projects, including general ones, through built-in tools;
o Online collaboration services.
• Some portals are combined with CRM, which allows you to form lists - customer bases, directories of partners' contacts.
o The portal makes it easy to navigate the structure of the company.
o Automation of operations, assignment of mechanistic and uniform work to artificial intelligence.

Portal tasks

The main task is to improve efficiency. The virtual workspace allows you to assess the quality of business processes, track the workload of employees, optimize control, save time and other resources.

In addition, the corporate portal creates conditions for effective communication with colleagues, reduces the workload on employees and improves the quality of their work.

Measuring portal performance

The quality of the site is measured by a single criterion - the reaction of users. If the user is comfortable, the portal is good. If work on a resource reduces the efficiency of an individual employee or department, the portal needs to be rebuilt.

The most important categories of portal tasks are communication efficiency, service quality and the return on interaction with other channels.

Communication performance is analyzed based on traffic, user behavior, community activity and the usefulness of generated user content.

The quality of services is assessed by the speed of loading web pages, assessing the usefulness of the material, ease of use of forms. Another clear criterion is the release of staff who previously supported the processes now transferred to the portal.

The productivity of interaction with other channels is assessed by the number of emails, online calls to technical assistance services, personal calls horizontally or vertically in the personnel structure.

The best way to do a portal analysis is the old and proven method of interviewing employees. People will honestly talk about the advantages and disadvantages of the created corporate product, focusing on their own daily experience. This will allow you to introduce features that are missing and remove those that are not needed.

Portal implementation effect

The portal is an expensive thing, so it must quickly recoup itself and make a profit. The most obvious advantages of such an acquisition:

• Speed of information search on one resource;
• Reducing the risk of information leakage;
• Convenience of teamwork of employees on one project, reducing the time for approvals and moving documents;
• Strengthening horizontal ties within the corporation;
• Enhancing corporate culture;
• Process improvement;
• Preservation and accumulation of valuable personal work experience;
• Monitoring the work of each employee online;
• Undoubted improvement of the quality of interaction with clients and growth of the company's efficiency as a whole.

Who needs the benefits of a portal

For managers: obtaining operational information on any issue or state of business processes;

Communication specialists: the ability to quickly receive and transmit information to both employees and clients or partners of the company

HR service: facilitating work with the personnel, especially in large corporations, tracking the movement of personnel, collecting, processing and storing organizational and legal documents, work on the adaptation of new employees.

Acceleration of work and automation of many processes brings quite tangible material benefits to owners by saving time and significantly reducing costs. Investments in the creation of the portal will pay off if this modern tool is used correctly - to implement, configure, maintain, modify, modify.

Platform for creating a corporate portal

One of the market offers, a platform for creating Internet portals Qwerty SocialNetwork Engine. This hardware and software complex is designed for powerful scale-out social networks and resources for heavy traffic.

QSNE solutions are available in 47 languages of the world, integrate with any software platform, and adapt to any requirements. QSNE operates on the basis of its own infrastructure, its capabilities are practically unlimited, and depend on situational tasks.

On the basis of QSNE, dozens of social networks have already been implemented, many web portals, payment systems, dating sites and other projects designed specifically for high load. In addition, the company offers its own development in the field of artificial intelligence - Qwerty AI - which will become an indispensable assistant to both the owners of the portal and its users.

This is an automatic translation.
Click here to read the publication in the original language.