The main IT outsourcing trends in 2020

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Companies outsource the maintenance of the information structure to third-party contractors based on various considerations: saving budget, optimizing the state of the software, gaining new skills, etc. But the market is changing.

And in 2020, these changes have become especially significant.

IT Co. outsourcing is experiencing a kind of "new wave": now outsourcing teams should become partners and friends for enterprises rather than performers.

The second important area is innovation . An IT company will be competitive only if it has its own development pool. Special attention is paid today to artificial intelligence.

What is IT outsourcing today?

Recall that IT outsourcing is a complete transfer of responsibility for computers and office equipment, software and Internet presence to a contractor company. In this case, it makes no sense to form a full-time IT department.

Basic range of services:

• Creation of web and mobile applications.
• Service of personal computers.
• Server infrastructure.
• Providing customer support.
• Rent of office equipment and computers.
• Correction of breakdowns and crashes.
• Audit of the state of information security, the correctness of the site, etc.
• Training.
• Programming.
• Maintenance of the site or creation of a new one.
• And much more - at the request of the company and the drawn up contract.

New trends in IT outsourcing.

The British National Outsourcing Association) identified the following industry trends:

1. Companies are no longer opting for budget outsourcing, but are looking for more competent contractors who will solve more problems.
2. Tenders. Several companies are selected for one project, and preference is given to one of them.
3. Central and Eastern Europe still holds the leading positions in the industry.
4. Separation of responsibility. Contracts with outsourcers are now concluded with a focus on results, rather than on a list of services.
5. Automation. The winning company is the one that provides more artificial intelligence systems and robots to optimize business processes.
6. Cloud file storage. This is critical for the business, so if you want to win a tender, customers need to represent the clouds.

Remember that if previously customers, according to survey data, cited budget savings as a priority, now their interests have shifted towards improving the quality of customer service.

And this is the trend of IT outsourcing, according to which it is necessary to choose a provider.

X Networks is your real chance to achieve a high level of customer service and raise your ratings on the Internet.

We have been working in the field of information technology since 2001, and during this time we have created our own pool of developments and know-how, which are used by web specialists from around the world.

Based on our own software, we create international social networks, websites and portals similar in scale to Facebook and Amazon.

We will fully undertake your office equipment (including rental), web development and a detailed audit of the company's IT structure.

If your site loses ratings, we will return it to the top, ensuring effective promotion.

Also behind us is consulting, training employees, installing and updating programs, equipping your computers with artificial intelligence.

Contact X Networks if you are interested in having your IT structure working for your reputation!

This is an automatic translation.
Click here to read the publication in the original language.